Gather the Information You Will Need

Before you call your mortgage servicer or homeownership counselor for help, it would be helpful to gather the following information to facilitate your discussion:

• letters or communications from your lender
• foreclosure notices
• recent mortgage statements showing your loan number
• homeowner's insurance policy
• last two pay stubs and most recent tax return for all borrowers named on the mortgage
• proof of other income, such as child support, alimony, Social Security, or pension
• bank account statements
• a list of major monthly bills, including child care, utilities, credit cards, and cell phone.

Act now! The sooner you do, the better your chances of saving your home.

Directory of Mortgage Lenders

1. Accredited Home Lenders 1-877-683-4466

2. Acqura Loan Services 866-660-5804

3. American Home Mortgage Servicing, Inc. 877-374-3100

4. Aurora Loan Servicing 866-519-3090

5. Avelo Mortgage 800-999-8501

6. Bank of America 800-846-2222

7. Carrington Mortgage Services, LLC 800-790-9502

8. Chase (Prime, Subprime and Home Equity) 866-550-5705

9. Citigroup, Inc. (Citi Mortgage/Citi Residential) 866-915-9417

10. Countrywide Home Loans 800-669-6650

11. EMC Mortgage Corporation / Homeowner Affordability and Stability Plan 866-550-5705

12. First Horizon Home Loans 800-364-7662

13. GMAC Mortgage 800-799-9250

14. Homecomings Financial 800-206-2901

15. Home Loan Services, Inc. (d/b/a First Franklin Loan Services & NationPoint Loan Services) 800-500-5022
https://www.viewmyloan.com

16. HomEq Servicing 877-867-7378

17. HSBC Finance-Beneficial 1-800-333-5848

18. HSBC Finance-HFC 1-800-333-5848

19. HSBC Mortgage Corporation 888-648-3124

20. HSBC Mortgage Services 800-365-6730

21. IndyMac Federal Bank 866-355-7273

22. Litton Loan Servicing 800-999-8501

23. LoanCare Servicing Center 800-909-9525 or 800-274-6600
customersupport@myloancare.com

24. MetLife Home Loans 800-922-6267

25. National City Mortgage Corporation 800-523-8654

26. Nationstar Mortgage, LLC 888-480-2432 customer.service@nationstarmail.com

27. Ocwen Loan Servicing, LLC 877-596-8580

28. Residential Credit Solutions 800-737-1192

29. RoundPoint Mortgage Servicing Corporation 1-877-426-8805
Customer.Service@roundpointmortgage.com

30. Saxon Mortgage Services 888-325-3502

31. Select Portfolio Servicing, Inc. 800-258-8602

32. SunTrust Mortgage, Inc. 1-800-443-1032, option 3

33. SunTrust Bank (Consumer Lending) 1-888-886-0696 equityhomeretention@suntrust.com

34. SunTrust Mortgage Construction Permanent Loans 1-877-657-8433

35. Taylor, Bean & Whitaker 888-225-2164

36. Vericrest Financial 1-800-401-6587

37. Wachovia 800-922-6267

38. Washington Mutual, Inc. 866-550-5705

39. Wells Fargo Home Mortgage 866-488-2028

40. Wells Fargo Financial 800-275-9254

41. Wilshire Credit Corporation 888-917-1050

Fannie Mae

Fannie Mae is a government-sponsored enterprise (GSE) chartered by Congress with a mission to provide liquidity and stability to the U.S. housing and mortgage markets.

Fannie Mae operates in the U.S. secondary mortgage market. Rather than making home loans directly with consumers, Fannie Mae works with mortgage bankers, brokers, and other primary mortgage market partners to help ensure they have funds to lend to home buyers at affordable rates.

The U.S. Department of the Treasury has agreed to provide up to $100 billion of capital as needed to ensure the company continues to provide liquidity to the housing and mortgage markets.

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